Franca Maiorana

Client Services Manager

As Client Services Manager at Stary Norton Halphen & Galbally, Franca plays a central role in shaping the client experience with care, clarity, and compassion.

With a strong background in client relationship management and operations, she oversees the full client journey – from initial enquiry and structured intake through to matter completion and feedback. She works closely with legal and administrative teams to ensure every client receives a high level of professionalism and support, particularly in sensitive and high-pressure situations.

Franca is focused on building systems that enhance service delivery, strengthen client trust, and support team performance. Her work includes optimising communication processes, managing client allocations, tracking conversion data, and developing service policies, all with the aim of delivering a seamless, client-centred experience.

She thrives in fast-paced environments and brings a high level of emotional intelligence to her role, balancing operational detail with empathy and discretion.