Franca Maiorana
Client Services Manager
As Client Services Manager at Stary Norton Halphen & Galbally, Franca plays a central role in shaping the client experience with care, clarity, and compassion.
With a strong background in client relationship management and operations, she oversees the full client journey – from initial enquiry and structured intake through to matter completion and feedback. She works closely with legal and administrative teams to ensure every client receives a high level of professionalism and support, particularly in sensitive and high-pressure situations.
When you contact Stary Norton Halphen & Galbally, Franca is often the first person you will speak with. She helps clients understand the next steps, gathers initial information about their situation and connects them with the lawyer best suited to their matter.
Franca is focused on building systems that enhance service delivery, strengthen client trust, and support team performance. Her work includes optimising communication processes, managing client allocations, tracking conversion data, and developing service policies, all with the aim of delivering a seamless, client-centred experience.
She thrives in fast-paced environments and brings a high level of emotional intelligence to her role, balancing operational detail with empathy and discretion.
Supporting Clients From Their First Enquiry
When you contact Stary Norton Halphen & Galbally, your first conversation is handled with care and confidentiality.
Franca helps ensure your enquiry is understood, the right information is gathered and you are connected with the lawyer best suited to your matter.
What Happens Next