NEW CLIENT ENQUIRIES
Speak With a Criminal Lawyer About Your Situation
Need advice about a criminal matter? We're here to help.
Whether you have been charged, contacted by police, required to attend court, or are seeking advice before taking action, our team can assist you in understanding the next steps. Your enquiry will be treated confidentially. Our Client Services Manager, Franca, will listen to your situation, gather the initial details and connect you with the right lawyer.
Criminal charges are stressful. Your first call shouldn't be.
Many people contact us feeling anxious, embarrassed or unsure what will happen next.
Unlike many law firms, we have a dedicated Client Services Manager whose role is to make those first moments easier.
From your initial enquiry through to the conclusion of your matter, we're committed to ensuring you always know what comes next.
Meet Franca Maiorana
Not everyone who contacts a criminal law firm needs legal advice immediately.
Sometimes they simply need someone who will listen, explain the process and help them understand their options.
That's exactly what Franca does.
With extensive experience in client service and operations, she ensures every new client receives personalised support and is connected with the lawyer best suited to their matter.
What Happens When You Contact Us
Reach Out
Get in touch by phone, email or by completing our online enquiry form.
All conversations with our team are confidential. Franca will listen to your situation, answer your initial questions and help guide you through the next steps.
You don't need to know exactly what to ask – that's what we're here for.
Speak with Franca
Your first conversation will usually be with Franca, our Client Services Manager.
She'll take the time to understand your circumstances, answer any immediate questions, explain how we can assist, and make sure you feel informed before moving forward.
There is no judgement – just practical guidance and compassionate support.
We'll Connect You with the Right Lawyer
Every matter is different.
Based on your circumstances, Franca will gather the initial details of your matter and arrange for you to speak with the lawyer whose experience best matches your case.
Whether your matter involves traffic offences, assault, drug offences, fraud, family violence, or another criminal law issue, you'll be connected with the right member of our team.
Arrange a Consultation That Works for You
We understand that every client's circumstances are different. That's why we offer flexible consultation options to suit your needs, availability and situation.
Your consultation can take place:
- In-person appointment
- By phone at a time convenient for you
- By video conference if attending in person is difficult
Before your consultation, we'll explain what to expect, how the process works and any information that may assist your lawyer in understanding your matter.
Our aim is to make accessing experienced legal advice as straightforward and comfortable as possible.
Ongoing Support
Our support doesn't end after your first appointment.
Throughout your matter, Franca works closely with your lawyer and our administration team to ensure communication is clear, appointments run smoothly, and you're kept informed along the way.
You'll always know who to contact if you have questions.
A Better Client Experience
From your first phone call through to the conclusion of your matter, our focus is on providing more than outstanding legal representation.
We're committed to ensuring every client feels respected, informed and supported throughout the process.
Because navigating the legal system is difficult enough – you shouldn't have to do it alone.
How Franca Supports You
Before your consultation
- Answers your questions
- Explains our process
- Organises appointments
- Gathers initial information
During your matter
- Coordinates communication
- Keeps you informed
- Assists with administration
- Supports families where appropriate
Behind the scenes
- Improves client service
- Monitors client feedback
- Develops service standards
- Ensures every enquiry is handled promptly
More Than Legal Representation
Many firms only focus on the legal work.
We believe your experience matters too.
Having a dedicated Client Services Manager means you're never left wondering who to call or what happens next.
It's one of the ways we provide a more personal and supportive experience during what can be one of the most difficult times in your life.
Frequently Asked Questions
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A member of our team will contact you promptly after receiving your enquiry. If the matter is urgent, please call (03) 8622 8200. We are available 24 hours/7 days a week.
Franca, our Client Services Manager, is often the first point of contact for new clients and will assist with gathering the initial information about your matter, answering any questions you may have, and ensuring your enquiry is directed to the appropriate lawyer as quickly as possible. -
Yes. You do not need to wait until you have been charged to seek legal advice. If you have been contacted by police, asked to attend an interview, or believe you may be investigated, obtaining advice early can help you understand your rights and your options.
Read our guide to police interviews in Victoria before attending. -
Please provide any details that may help us understand your situation, including the type of matter, whether you have been charged or contacted by police, any upcoming court dates, and any relevant deadlines. You only need to provide enough information for our team to assess how we can assist you. All enquiries are treated confidentially.
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Absolutely. We regularly assist family members seeking legal representation for loved ones.
Ready to discuss your matter?
Contact our team to speak with Franca, our Client Services Manager, who will promptly assist with your enquiry, gather the initial details of your matter and connect you with the appropriate lawyer.
CLIENT TESTIMONIALS
Respected by clients. Proven results.
Read what our clients say about our expertise.